Individual Consultation/Counseling Service Guidelines
The Counseling and Wellness Services Division (hereinafter referred to as "the Division") provides individual consultation/counseling services to faculty, staff, and students of the university. Due to limited resources, we kindly ask you to use these services thoughtfully and carefully assess your needs.
Individual counseling involves one-on-one sessions to help the individual gain a better understanding of the psychological challenges and difficulties they are currently facing, enabling them to cope more effectively. The counseling process begins with the individual's willingness to change and commitment, working together with the counselor to create a therapeutic counseling experience.
Eligibility:
Students: After applying for counseling, students will undergo an intake session to assess their needs. If appropriate, they will be assigned a counselor for subsequent counseling sessions. Those who do not require further counseling will have their cases closed.
Faculty and staff: Since student services are prioritized, faculty and staff are only eligible for a single consultation session, limited to 50 minutes per session and once per semester. If multiple sessions are required, please contact the Personnel Office for Employee Assistance Program (EAP).
To minimize resource waste caused by absences, last-minute cancellations, or counselor changes and to reduce waiting times for students, those who have scheduled an intake session or are undergoing counseling must comply with the following guidelines:
Intake session:
If a student is late by 30 minutes or does not attend the appointment, it will be considered an unexcused absence, and the case will be closed. If further counseling is needed, the student must reapply.
If a student has two unexcused absences for intake sessions within six months, their permission to reserve intake sessions through the online system will be temporarily suspended. They must apply in person with paper application and attend the assigned consultation on time before regaining online booking permission.
Counseling Sessions:
Counseling is generally scheduled once per week, with each session lasting 50 minutes. The maximum number of sessions per semester is eight, including missed or canceled sessions. Additional sessions require counselor approval.
If students have to cancel a session, they must notify the counselor at least 24 hours in advance via email, phone, or in person. Failure to do so will result in an unexcused absence. In case of emergencies, students should proactively inform their counselor.
If students are absent and do not confirm their next session within three days, their reserved time slot will not be retained. They must coordinate a new appointment with their counselor.
If the Division attempts to contact a student with no response for 14 days or if the student accumulates two missed or canceled sessions, the case will be closed. The student must reapply for counseling if they wish to continue.
If students wish to change counselors, they must notify the counselor or case manager at least 48 hours before the scheduled session. Otherwise, the session will still count toward their total counseling sessions.
If students wish to terminate counseling, they must notify their counselor or case manager via email or phone at least 72 hours before their next scheduled session.
Confidentiality and Legal Exceptions
All counseling records and discussions are handled confidentially in accordance with the Personal Data Protection Act, the Psychologists Act, and the Social Workers Act. However, confidentiality may be breached under the following circumstances:
If the client is in immediate danger of harming themselves or others.
If the counseling session involves legally reportable matters, such as: School bullying (Regulations for Preventing School Bullying); Severe mental illness (Mental Health Act); Domestic violence (Domestic Violence Prevention Act); General sexual offenses (Sexual Assault Prevention Act); School-related sexual assault, harassment, or bullying (Gender Equity Education Act); Child sexual exploitation (Child and Youth Sexual Exploitation Prevention Act); Other reportable cases under the Child and Youth Welfare and Rights Protection Act, including drug use, etc.
If judicial authorities request counseling records or require the counselor to testify in court.
Client Rights and Responsibilities
Clients have the right to express opinions or dissatisfaction about the counseling process. However, they must do so in a respectful and appropriate manner. Malicious criticism, insults, or personal attacks may result in the suspension of counseling services. In severe cases, the matter will be reported to the university for disciplinary action in accordance with the "National Cheng Kung University Student Rewards and Disciplinary Guidelines."
