The Counseling and Wellness Services Division (hereinafter referred to as "the Division") provides individual consultation/counseling services to faculty, staff, and students of the university. Due to limited resources, we kindly ask you to use these services thoughtfully and carefully assess your needs.

Individual counseling involves one-on-one sessions to help the individual gain a better understanding of the psychological challenges and difficulties they are currently facing, enabling them to cope more effectively. The counseling process begins with the individual's willingness to change and commitment, working together with the counselor to create a therapeutic counseling experience.

Eligibility:

1. Students:
   In principle, students may apply for counseling once per semester. Each application includes six 50-minute sessions held once a week. Any extension beyond six sessions requires an evaluation by the counselor.

2. Faculty and staff: Since student services are prioritized, faculty and staff are only eligible for a single consultation session, limited to 50 minutes per session and once per semester. If multiple sessions are required, please contact the Personnel Office for Employee Assistance Program (EAP).

To minimize the waste of resources caused by absences, leave requests, loss of contact, last-minute counselor changes, or late cancellations—and to shorten the waiting time for counseling assignments—students scheduled for an intake session or ongoing counseling must adhere to the following measures:

1. Intake session:

   1. Arriving 30 minutes late or failing to show up is considered an unexcused absence, and your case will be closed. If counseling is still required, please reschedule. Those with two absences within 6 months will have their online booking privileges suspended. To restore these privileges, you must apply in person at the Division and attend the next scheduled intake session on time.

2. Counseling Sessions:

   1. Leave requests or unexcused absences will also be counted toward the total number of counseling sessions.

   2. If you are unable to attend a scheduled counseling session, please notify us to request leave, suspend counseling, or reschedule at least 24 hours in advance. Otherwise, the appointment will be regarded as an absence. In case of emergencies, students should proactively inform their counselor.

   3. If you are absent, and fail to confirm your next scheduled counseling session with your counselor within 3 days from the date of absence, the previously reserved session will be forfeited. You must coordinate a new appointment with your original counselor in order to continue counseling.

   4. 
      The Division will close the case if a student accumulates two absences/leaves per application or remains unreachable (lost contact) for 14 days.The student must reapply for counseling if they wish to continue.
       

   5. If you need to change your counselor, please notify your counselor or the assignment staff at least 48 hours before the scheduled session. Failure to provide timely notice will result in the session being recorded as a leave or absence, and it will be counted toward the total number of counseling sessions.

   6. If students wish to terminate counseling, they must notify their counselor or case manager via email or phone at least 72 hours before their next scheduled session.

Confidentiality and Legal Exceptions
All counseling records and discussions are handled confidentially in accordance with the Personal Data Protection Act, the Psychologists Act, and the Social Workers Act. However, confidentiality may be breached under the following circumstances:

1. If the client is in immediate danger of harming themselves or others.

2. If the counseling session involves legally reportable matters, such as: School bullying (Regulations for Preventing School Bullying); Severe mental illness (Mental Health Act); Domestic violence (Domestic Violence Prevention Act); General sexual offenses (Sexual Assault Prevention Act); School-related sexual assault, harassment, or bullying (Gender Equity Education Act); Child sexual exploitation (Child and Youth Sexual Exploitation Prevention Act); Other reportable cases under the Child and Youth Welfare and Rights Protection Act, including drug use, etc.

3. If judicial authorities request counseling records or require the counselor to testify in court.

Client Rights and Responsibilities
Clients have the right to express opinions or dissatisfaction about the counseling process. However, they must do so in a respectful and appropriate manner. Malicious criticism, insults, or personal attacks may result in the suspension of counseling services. In severe cases, the matter will be reported to the university for disciplinary action in accordance with the "National Cheng Kung University Student Rewards and Disciplinary Guidelines."

If any of the above explanations are unclear or incomplete, the Counseling and Wellness Services Division reserves the right to the final interpretation of these guidelines.