National Cheng Kung University Counseling and Wellness Services Division Individual Consultation/Counseling Service Guidelines

1. The Counseling and Wellness Services Division (hereinafter referred to as "the Division") provides individual consultation/counseling services to faculty, staff, and students of the university. Due to limited resources, we kindly ask you to use these services thoughtfully and carefully assess your needs.
2. Individual counseling involves one-on-one sessions to help the individual gain a better understanding of the psychological challenges and difficulties they are currently facing, enabling them to cope more effectively. The counseling process begins with the individual’s willingness to change and commitment, working together with the counselor to create a therapeutic counseling experience.
3. Eligibility:
       (1) Students: After applying for counseling, students will undergo an initial interview to assess their needs. If appropriate, they will be assigned a counselor for subsequent sessions. Those who do not require further counseling will have their cases closed.
       (2) Faculty and staff: Since student services are prioritized, faculty and staff are only eligible for a single consultation session, limited to 50 minutes per session and once per semester. If multiple sessions are required, please contact the Personnel Office for employee counseling services.
4. To minimize the depletion of resources due to absenteeism, cancellations, or unresponsiveness, and to reduce the waiting time for students seeking counseling, we request students who have scheduled an initial interview or ongoing counseling to adhere to the following measures:
       (1) If you are more than 30 minutes late or do not attend the initial interview, it will be considered a no-show, and your case will be closed. If further counseling is needed, you must reapply. If you miss two initial interviews without valid reasons within a six-month period, your online appointment privileges will be suspended. You will need to apply in person and attend a scheduled interview to restore your online booking privileges.
       (2) Counseling sessions are generally held once a week, with each session lasting 50 minutes. Students are limited to eight sessions per semester. Absences or cancellations will count toward the total number of sessions. If more than eight sessions are required, further sessions will be granted based on the counselor’s assessment.
       (3) If you need to cancel or reschedule a session, please notify us at least 24 hours in advance via phone, email, or in person. In cases of sudden emergencies, please contact your counselor as soon as possible. Failing to attend without prior notice will be considered a no-show.
       (4) If you accumulate two no-shows or cancellations, or if the Division is unable to contact you for one week, your case will be closed. If you require further counseling, please reapply.
5. Counseling content and related information are confidential. However, there are exceptions where crisis intervention, mandatory reporting, or providing information to judicial authorities is required:
       (1) If the individual poses an imminent danger to themselves or others.
       (2) If the counseling involves legal matters that require reporting, such as campus gender-based incidents (Gender Equity Education Act), suicidal behavior (Suicide  Prevention Act), campus bullying (Prevention Guidelines for School Bullying), domestic violence (Domestic Violence Prevention Act), sexual assault (Sexual Assault Prevention Act), mental illness (Mental Health Act), child and youth sexual exploitation (Child and Youth Sexual Exploitation Prevention Act), and other mandatory reporting requirements under the Protection of Children and Youths Welfare and Rights Act.
       (3) If judicial authorities legally request counseling records or ask counselors to testify in court.
6. You have the right to terminate counseling at any time. If you wish to do so, please inform your counselor and discuss the conclusion of your counseling sessions.
7. You have the right to express opinions or dissatisfaction with the counseling process. However, mutual respect and appropriate, rational communication are expected. Malicious criticism, insults, or personal attacks will result in the suspension of counseling services and, in severe cases, disciplinary action will be taken in accordance with the "National Cheng Kung University Directions for Student Rewards and Penalties."